Shipping & Returns

Shipping charge is a flat rate per group as below Australia wide.
Group 1: Orders with Biz Collection, Biz Care, Biz Corporates, or Syzmik have a flat shipping rate of $9.95.
Group 2: Orders with JB's, Colours of Cotton, Podium, or Johnny Bobbin have a flat shipping rate of $14.95.
Free shipping on all orders over $199.

Each group below ships separately.
Group 1: Orders with Biz Collection, Biz Care, Biz Corporates, or Syzmik will be dispatched in 1-2 working days and delivered in 1-3 working days.
Group 2: Orders with JB's, Colours of Cotton, Podium, or Johnny Bobbin will be dispatched in 5-8 working days and delivered in 1-3 working days.
Shipped from Sydney, Melbourne, Perth or Adelaide warehouses.

Returns and refund policy:
Products returned to Galaxy Apparel for replacement/refund are subject to the following terms and conditions:

The returned products must be in the unused original condition, including all original packaging and tags, with all tags still attached to garments.

Please email us at sales@galaxyapparel.com.au explaining the reason for return and we will provide the address that the goods must be returned to, and they must be returned within 7 working days from the date of delivery. Any return requests received after 7 working days of delivery date will not be accepted.

Goods must be returned by clearly marking the items you are returning and the reason for the return. The customer must pay for postage/freight for all returns.

Original postage costs are not refundable. However, if you are returning an item for exchange (same style, wrong sizing), we will pay postage on the outward parcel.

In an unlikely event that there is a fault with a product that we are responsible for, we will either send you a replacement or give you a refund.

Please check all garments before printing as we will not accept any returns including any defective items if the garments are printed.

If you return any orders over $199 where you have received free shipping. Original shipping cost will be deducted from your refund.

Refund will be processed in 2 working days.