Refund policy

Change of mind returns

We accept change-of-mind returns within 7 working days of delivery, as long as items are unused, in original packaging, with tags attached.

Return postage is the customer's responsibility. Original shipping costs are non-refundable. If we send a replacement, we cover the shipping to get it back to you.

Custom, branded, printed and embroidered items

Items decorated with your own branding or logo — whether done by us or elsewhere — can't be returned.

Faulty items

Faulty items are covered under the Australian Consumer Law.

Before returning anything

All returns are requested through our Start a Return form. Return addresses vary by item, so this is how we confirm your Return Authorisation (RA) number and the correct address to send it to. We're not responsible for items returned without an RA number or sent to the wrong address.

Refunds

Approved refunds are processed within 2 working days of the item reaching us, back to your original payment method.

All of the above is subject to your rights under the Australian Consumer Law.